Accessibility Tools


General Information

General Information

What should I do if I am having a medical emergency?

How can I contact Austin Surgeons?

How long will it take for Austin Surgeons to respond?

How can Physician Service Representatives (PSR’s) help me?

How can Medical Assistants (MA’s) help me?

How can the Billing Department help me?

How will Austin Surgeons contact me?

Office Appointments

General Information

How do I schedule an appointment?

What should I do before my first appointment?

What should I bring to my first appointment?

Do I need to fast prior to my appointment

When should I arrive for my appointment?

Will a surgery, biopsy or other procedure be performed on the same day as my initial office appointment?

Will I have lab tests or x-rays at my appointment?

Patient Portal

General Information

How does the Austin Surgeons Patient Portal work?

How do I get access to the portal?

Who do I contact if I have trouble accessing the portal?

Scheduling Surgery

General Information

How will my surgery be scheduled?

Where will I have my surgery?

When will I have my surgery?

Will I need to come back in for another visit prior to surgery?

Do I need approval from my insurance company for surgery?

What if I need to cancel or reschedule surgery?

Covid-19 Questions

General Information

What precautions are being taken in the office?

What if I am having symptoms that could be Covid-19?

Payment for Services

General Information

What will I pay “Out-of-Pocket”?

Who else will I get bills from?

Why do I have to pay my deductible up front?

What if I paid my deductible to Austin Surgeons but the facility is also asking me to pay the deductible?

What happens if I over-pay for surgery?

What payments are my responsibility?

Who else will I get bills from?

When is payment due?

Does Austin Surgeons provide a payment plan?

How is my payment determined if I have health insurance?

How is my payment determined if I don’t have health insurance?

Texas Pilonidal Center

Austin Surgeons

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  • American College of Surgeons
  • American Board of Surgery
  • Texas Medical Association
  • American Hernia Society